The guests are excited about the shortening of the lines by about 35% and the ease of use of the new players
There is a 15% increase of guests using the audio tours ensuring that the USS Midway Museum gets across to more people, helping to strengthen their mission
The access to visible metrics helps them to make improvements on the tours, increasing their guests satisfaction
The implementation also had an economic impact on their operations by reducing 30% of their costs in their audio tour offering
Productivity has increased by 20% after the guides were introduced, as the staff claims that they feel more valuable and have more energy to put into their jobs.
The staff of the USS Midway Museum is also benefiting from the change. The involvement with guests increased, making the experience even greater.
Visitors are drawn to the players allowing the USS Midway Museum to inspire, educate and entertain their guests with the wonderful stories that the aircraft carrier has to share.